Zero-Effort Data Analytics Engine for any Member Data
Digital Twins of Members for Simulations & Training
Engagement Workflow Orchestration using AI Agents
New insights about members and their experience using AI
Health plans are data driven organizations. Effective & efficient care can only be delivered when health plans understand their members and their experience well. With the latest AI technology plans are now able to gain insights on members and their experience using their existing data.
What We Offer
Beteende offers an AI-driven platform that is nimble and easy to implement. It reads any form of data (e.g. call center calls, email exchanges, marketing databases) and generates new insights about members (such as risk factors, SDOH, satisfaction and utilization). Member experience feedback and potential friction points allow for immediate actionable insights.
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New visibility of members
Health plans sit on heaps of data that they never fully analyze and correlate. With Beteende, it's easy to find new insights on members & their experiences.
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Predict growth opportunities
With Beteende, health plans can discover new revenue opportunities at hand fast. Also, expensive friction points and black holes can be identified.
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Personalized engagement
With Beteende, closing experience gaps is easy and fast. Friction points can be remediated automatically or via smart personalized escalation.
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Safe & Complete Data control
Beteende's platform gives plans the most flexibility in how it can be used so a plan's data is always safe and in control.
Built for health plans, by people who know health plans & customer experience
Health plans have their unique requirements. They have to bridge the regulatory world of healthcare while giving their member the modern consumer service level they are accustomed to.
The team at Beteende is built from day one with people who have worked with health plans for over 20 years at multiple functions. Joining them are team members who have helped big consumer brands like Walmart, Barclays and LVMH create and manage delightful customer experiences at scale using modern AI technologies.
Total Data Control
Delightful Member experiences
Safe, powerful AI